New Century Kitchen & Bath

Stuart West
1 Star
DISASTER! GO ELSEWHERE! The company was the contractor hired by Ikea to fabricate and install counters for me. First, the process took over 3 MONTHS before resolution. The order was made and paid for in early November 2022 and the problems were not resolved until Mid-February 2023. 1) They damaged my walls during the removal of the existing countertop--punching large holes in the sheetrock and then told me I had to repair their damage prior to installation of the new countertop. 2) They cancelled two appointments on the mornings of the scheduled appointments. 3) They repeatedly promised that I would be without counters for only 10 - 14 days, but it was literally 30+ Days--counters were removed on 12/10/2022 and not installed until 01/10/2023. 4) The material is beautiful, but THE INSTALLERS MISLOCATED THE DRILLOUTS FOR THE FAUCET--PLACING IT NOTICEABLY OFF-CENTER. 5) When confronted regarding the error, they first tried to say that the location was within industry standards--However, I have been both a registered professional engineer and licensed contractor for over 30 years so I am well familiar with how to address this kind of nonsense--which is NOT TRUE. 6) It then took over a month to get them to try to resolve the issue by replacing the counter--this is where the incompetence shows: 6a) They said they could replace just the middle portion of the counter by debonding the two exterior slabs and just replacing the center slab (I knew this wasn't possible, but agreed to let them try--to give them enough rope to hang themselves). 6b) When the contractor came to "replace" the central portion of the counter they literally said "no es possible" "necesitas cambiar todo." (Translation: It is not possible. You need to change everything.") They then refused to do the work and left. 6c) I called the company and told them this and they said (without ever having seen the installation) that their installers were wrong and that they would come back and do the work. 6d) I allowed their installers to come back in and they spent another 10 - 15 minutes looking at the counter and repeated the same things--IT IS NOT POSSIBLE. "We will crack/break the counter." Then then REFUSED TO DO THE WORK and left. 6e) I called the installer again and they claimed that the installers were ready to do the work, but I was refusing to allow them to do the work. (Remember, the person telling me this has NEVER BEEN TO THE PROPERTY and had NEVER SEEN the installation. 7) This matter was not finally resolved until the end of February 2023--so a countertop replacement that was promised to take 10 - 14 days took from EARLY NOVEMBER 2022 UNTIL THE END OF FEBRUARY 2023. DO YOURSELF A FAVOR AND HIRE OTHER COMPETENT PROFESSIONALS.
Wednesday 8th March 2023

john riley
5 Star
Found a great new source for home needs Great sales department smart and very helpful, very reasonable prices. From sales to template to installation every single person was efficient and very clean and personable. Cannot say enough about what a great experience dealing with our project I highly recommend dealing with New Century.
Friday 14th August 2020

Jose Montes
1 Star
I just walked out of this show room, no one to even say hi or acknowledge your presence. They just seam to hide behind their desk, very unfortunate!
Saturday 7th October 2023

Lady T.
4 Star
Nice marble and granite store. They're more for installations than showroom. Very friendly service.
Sunday 6th January 2019

Tom Toren
5 Star
Great people working there, beautiful show room, and excellent prices.
Wednesday 16th January 2019